SHIPPING & RETURN POLICY

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SHIPPING POLICY

⚙️ Orders will normally be shipped within 24 to 72 hours (3 business days) of receipt of order and payment.
Please note - Not all product on our website is stocked at our facility

⚙️ Expedited methods of shipping are available at checkout. 

⚙️ Shipping to a rural address? Address must include a land description – not a PO Box. 

⚙️ Remote locations maybe subject to additional shipping charges and delays. 

⚙️ Shipping outside of Canada?
Please contact one of our Sales and Service Advisors – they would be happy to provide you with international rates. 

⚙️ Once your order has been shipped a tracking number will be provided to you. Please contact the shipper directly while your order is in transit. 

⚙️ Your invoice will be emailed to you upon checkout, please keep a copy for your records, should the product need to be returned. A packing list will be shipped with your order. 

⚙️ Powerhouse Machining Ltd holds no responsibility for lost, delayed, and misdelivered shipments due to incorrect delivery information, or delivery information that contains a PO Box.

⚙️ Powerhouse Machining Ltd reserves the right to amend its ‘Shipping Policy’ at any time.

RETURN POLICY

⚙️ Most items purchased through the PML Shop are returnable and refundable. We will accept Parts & Product Returns within 30 days of being shipped. 

⚙️ Parts & Product Returns must be returned in MANUFACTURERS ORIGINAL PACKAGING, and be in new, resalable condition.  

⚙️ Parts & Product Returns, returned in poor condition, missing parts, or damaged product and /or packaging – Return is subject to refusal by Powerhouse Machining Ltd. 

⚙️ Restocking fees may apply to Parts & Product Returns.

⚙️ Opened boxes will be subject to restocking fees. 

⚙️ Custom / Special Orders – NO EXCHANGES. NO REFUNDS. NO RETURNS.   NO EXCEPTIONS. 

⚙️ Electronic Parts & Product - NO EXCHANGES. NO REFUNDS. NO RETURNS.   NO EXCEPTIONS. 

⚙️ Parts & Product Returns must have a Return Authorization Number (RA #). Returns without an RA #, will result in delay of any refund. 

⚙️ All return shipping costs for Parts & Product Returns are the sole responsibility of the purchaser. 

⚙️ Powerhouse Machining Ltd reserves the right to amend its ‘Parts & Product Return Policy’ at any time.