SHIPPING & RETURN POLICY
⚙️ Orders will normally be shipped within 24 to 72 hours (3 business days) of receipt of order and payment.
Please note - Not all product on our website is stocked at our facility.
⚙️ Expedited methods of shipping are available at checkout.
⚙️ Shipping to a rural address? Address must include a land description – not a PO Box.
⚙️ Remote locations maybe subject to additional shipping charges and delays.
⚙️ Shipping outside of Canada?
Please contact one of our Sales and Service Advisors – they would be happy to provide you with international rates.
⚙️ Once your order has been shipped a tracking number will be provided to you. Please contact the shipper directly while your order is in transit.
⚙️ Your invoice will be emailed to you upon checkout, please keep a copy for your records, should the product need to be returned. A packing list will be shipped with your order.
⚙️ Powerhouse Machining Ltd holds no responsibility for lost, delayed, and misdelivered shipments due to incorrect delivery information, or delivery information that contains a PO Box.
⚙️ Powerhouse Machining Ltd reserves the right to amend its ‘Shipping Policy’ at any time.
⚙️ Most items purchased through the PML Shop are returnable and refundable. We will accept Parts & Product Returns within 30 days of being shipped.
⚙️ Parts & Product Returns must be returned in MANUFACTURERS ORIGINAL PACKAGING, and be in new, resalable condition.
⚙️ Parts & Product Returns, returned in poor condition, missing parts, or damaged product and /or packaging – Return is subject to refusal by Powerhouse Machining Ltd.
⚙️ Restocking fees may apply to Parts & Product Returns.
⚙️ Opened boxes will be subject to restocking fees.
⚙️ Custom / Special Orders – NO EXCHANGES. NO REFUNDS. NO RETURNS. NO EXCEPTIONS.
⚙️ Electronic Parts & Product - NO EXCHANGES. NO REFUNDS. NO RETURNS. NO EXCEPTIONS.
⚙️ Parts & Product Returns must have a Return Authorization Number (RA #). Returns without an RA #, will result in delay of any refund.
⚙️ All return shipping costs for Parts & Product Returns are the sole responsibility of the purchaser.
⚙️ Powerhouse Machining Ltd reserves the right to amend its ‘Parts & Product Return Policy’ at any time.