Terms and Conditions

Estimate Policy

All estimates with starting at prices are an approximation and are not final.

All estimates are based on information provided from the client with any sort of communication such as verbal / email / text / inquiry forms / and phone conversations.

Actual costs may change once all information is finalized or negotiated. Prior to any changes of costs, the client will be notified. Estimates are only valid for 14 days.

Privacy Policy

This online Privacy Policy applies to only that information that is collected from you, our customer, online via pml-engines.ca.

Powerhouse Machining Ltd. is committed to keeping your information private.

We do not sell, share, trade, or abuse any information that has been submitted by you, our customer.

When you subscribe to our email list, or purchase parts and products from Powerhouse Machining Ltd you are consenting to communication from us.

Our website includes 3rd Party links to provide you with increased information and value. These companies and their links have their own and separate privacy policies. Please keep yourself informed.

Our online store utilizes 3rd Party applications to process payments and shipping of product. These companies have their own and separate privacy policies. Please keep yourself informed.

Should you ever feel that your information has been compromised by Powerhouse Machining Ltd and/or its’ 3rd Party links and applications, please reach out to us at sales@pml-engines.ca.

Powerhouse Machining Ltd. reserves the right to amend its ‘Privacy Policy’ at any time.

If you no longer wish to receive such communication from us, please unsubscribe. You will find this unsubscribe information at the bottom of our online emails. Alternatively, please email us at sales@pml-engines.ca

Shipping Policy

Orders will normally be shipped within 24 to 72 hours (3 business days) of receipt of order and payment.
Please note - Not all product on our website is stocked at our facility

Orders of $250 or more qualify for FREE SHIPPING via economy ground, within Canada. EXCLUDING NWT, YT and NU. 

Our free standard shipping can take up to 14 business days to arrive, although in many cases it will arrive much faster. 

Expedited methods of shipping are available at checkout. 

Oversize and/or overweight items DO NOT QUALIFY FOR FREE SHIPPING. Oversize and / or overweight items include engines, cylinder heads, torque convertors, transmissions, turbos etc., and are subject to shipping company guidelines. 

Shipping to a rural address? Address must include a land description – not a PO Box. 

Remote locations maybe subject to additional shipping charges and delays. 

Shipping outside of Canada?
Please contact one of our Sales and Service Advisors – they would be happy to provide you with international rates. 

Once your order has been shipped a tracking number will be provided to you. Please contact the shipper directly while your order is in transit. 

Your invoice will be emailed to you upon checkout, please keep a copy for your records, should the product need to be returned. A packing list will be shipped with your order. 

Powerhouse Machining Ltd holds no responsibility for lost, delayed, and misdelivered shipments due to incorrect delivery information, or delivery information that contains a PO Box.

Powerhouse Machining Ltd reserves the right to amend its ‘Shipping Policy’ at any time.

Parts & Products Return Policy

Most items purchased through the PML Shop are returnable and refundable. We will accept Parts & Product Returns within 30 days of being shipped. 

Parts & Product Returns must be returned in MANUFACTURERS ORIGINAL PACKAGING, and be in new, resalable condition.  

Parts & Product Returns, returned in poor condition, missing parts, or damaged product and /or packaging – Return is subject to refusal by Powerhouse Machining Ltd. 

Restocking fees may apply to Parts & Product Returns.

Opened boxes will be subject to restocking fees. 

Custom / Special Orders – NO EXCHANGES. NO REFUNDS. NO RETURNS.   NO EXCEPTIONS. 

Electronic Parts & Product - NO EXCHANGES. NO REFUNDS. NO RETURNS.   NO EXCEPTIONS. 

Parts & Product Returns must have a Return Authorization Number (RA #). Returns without an RA #, will result in delay of any refund. 

All return shipping costs for Parts & Product Returns are the sole responsibility of the purchaser. 

Powerhouse Machining Ltd reserves the right to amend its ‘Parts & Product Return Policy’ at any time.

Core Return Policy

Cores returned for refund must be equivalent to part or product originally purchased. For example, transmission core for transmission core, pump core for pump core, turbo core for turbo core, injector core for injector core, and need to be equivalent in year, make and model.

Cores returned MUST be complete, with all parts present.

Cores must be returned in the original box and/or packaging and box and/or packaging must be in good condition, and free of fluid and any other contaminants.

Cores must be free of fluid and other contaminants. Deductions for cleaning will apply.

Cores must be in rebuildable condition. Broken and/or unusable cores are subject to deductions up to nil refund.

Shipping charges for return of core(s) for refund to PowerHouse Machining Ltd. are the responsibility of the purchaser. Shipping costs will not be reimbursed, and PowerHouse Machining Ltd. will not accept cores shipped COD.

All cores must be returned to PowerHouse Machining Ltd. within 30 days to be eligible for full Core Return credit.

Cores returned after the 30 days, unless prior arrangements have been made, are subject to automatic 20% deduction.

After 60 days, Core Return refunds are subject to acceptance by PowerHouse Machining Ltd., in its sole discretion.

Core returns must be accompanied by a CORE RETURN AUTHORIZATION NUMBER.

Once cores have been received by PowerHouse Machining Ltd., and after inspection, a credit/refund based on the core’s inspection will be returned to you, in the form of purchase payment.

In some cases, core acceptance may be at the discretion of the manufacturer. PowerHouse Machining Ltd is in no way responsible for the manufacturer’s determination of a core.

Receiving, inspection and documentation regarding Core Return, and subsequent refunds may take up to 21 days, or longer when waiting for credit from a manufacturer.

PowerHouse Machining Ltd reserves the right to amend its ‘Core Return Policy’ at any time.

Core Return Policy - Engine Units & Cylinder Heads

Cores returned for refund must be the equivalent to part or product originally purchased. For example, engine core for engine core, and cylinder head core for cylinder head core, and need to be equivalent in year, make and model.

Cores returned MUST be complete, with all parts present.

Cores must be returned in the original box and/or packaging and box and/or packaging must be in good condition, free of fluids and any other contaminants.

Cores must be free of fluid and other contaminants. Deductions for cleaning will apply.

Cores must be in rebuildable condition. Broken and/or unusable cores are subject to deductions up to nil refund.

Shipping charges forreturn of core(s) for refund to PowerHouse Machining Ltd are the responsibility of the purchaser. Shipping costs will not be reimbursed, and PowerHouse Machining Ltd will not accept cores shipped COD.

All cores, and transport cases if applicable, must be returned to PowerHouse Machining Ltd within 30 days to be eligible for full Core Return credit.

Cores, and transport cases if applicable, returned after the 30 days, unless prior arrangements have been made, are subject to an automatic 20% deduction.

After 60 days, Core Returns are subject to acceptance by PowerHouse Machining Ltd, in its sole discretion.

Charges for delayed return of engine transport case may be levied.

Core returns must be accompanied by a CORE RETURN AUTHORIZATION NUMBER.

Once cores have been received by PowerHouse Machining Ltd, and after inspection, a credit/refund based on the core’s inspection will be returned to you, in the form of purchase payment.

In some cases, core acceptance may be at the discretion of the manufacturer. PowerHouse Machining Ltd is in no way responsible for the manufacturer’s determination of a core.

Receiving, inspection and documentation regarding Core Return, and subsequent refunds may take up to 21 days, or longer when waiting for credit from a manufacturer.

PowerHouse Machining Ltd reserves the right to amend its ‘Core Return Policy’ at any time.

ENGINE & CYLINDER HEAD CORES

When an engine unit or cylinder head has been purchased to replace a failed unit of the same, the core of the failed engine or cylinder head needs to be returned to PowerHouse Machining Ltd. Receipt of failed engine or cylinder head core will be and is used to validate future warranty considerations.